We have a NO REFUND policy for all salon services. In the event that you are not completely satisfied, please let us know at the time of your service or no later than 48 hours after. If we choose to provide a complimentary corrective service appointment, we will schedule it for the first available time within five days of your initial appointment. Manicures are not guaranteed, but we will touch up a chip within 24 hours of your service We offer complimentary repairs for gel and dip powder manicures for seven days from the date of your original service. To schedule a repair simply call our front desk and provide the name of the tech as well as the date of your original service. Avalon nail bar is not responsible for loss or damage to personal belongings. Please keep all valuables with you. *Complimentary corrective services are subject to approval by management and will only be offered in the instance of nail technician error, which does not include changing your mind about polish/gel/dip powder color at the end of your services After scheduling your appointment, your confirmation will be made through a method of your choice by our salon concierge. We understand that you may need to cancel or reschedule your appointment. We kindly ask that you give us 24 to 48 hour notice. When a customer "no shows" or cancels an appointment at the last minute, our nail technicians are not able to re-book another appointment which results in lost revenue for the service provider and for the business. Appointments canceled with less than a 24 hour notice will result in a charge equal to 50% of reserved service. "No shows'' appointments cancelled upon arrival, and appointments cancelled within less than an hour of the scheduled appointment time will be charged in full for all services booked. Gift Card / Gift certificates cannot be exchanged for cash, nor will cash be given in exchange for unused balances. Gift Cards are non-refundable, AVALON NAIL BAR is not responsible for lost, or any unauthorized certificate use. Children are welcome by appointment only. Young children in carriers/strollers may not be placed in the service areas or held in the lap during an appointment. While this policy helps to ensure that all guests enjoy a relaxing salon experience, it was created with your child's safety in mind. Our salon is not child proof. Sharp implements and chemicals make for a potentially dangerous environment for young children. Please make all necessary child care arrangements prior to your visit. PETS: We would like to remind everyone that pets of any kind, other than service animals, are NOT allowed in the salon. AVALON NAIL BAR MANAGEMENT